Strollr Wagons operates this website and online store, offering a range of tools, products, and services to enhance your family experience (collectively, the "Services"). Powered by Shopify, our platform enables us to connect with you, whether you’re browsing, pre-ordering, or engaging with us. This Privacy Policy outlines how we gather, handle, and protect your personal information when you use our Services or interact with us. In case of any conflict between this Policy and our Terms of Use, this Privacy Policy takes precedence regarding your personal data.

By accessing or using the Services, you acknowledge that you’ve reviewed and accept the practices described here. Please take a moment to read this carefully.

What Personal Information We Collect

We define “personal information” as data that can identify you or be linked to you. This does not include anonymised or de-identified data. Depending on your interaction with us and applicable laws, we may collect:

• Contact Information: Your name, email, phone number, and delivery address when you join our waitlist or pre-order.
• Financial Details: Payment card numbers or transaction records, processed securely by our payment partner (not stored by us).
• Account Data: Login credentials, preferences, or settings if you create an account.
• Purchase History: Details of items viewed, added to cart, or bought, including returns or exchanges.
• Communication: Content from your messages or support requests.
• Device and Usage Data: IP address, browser type, and how you navigate our site, gathered via cookies or analytics.

We only collect sensitive data (e.g., health information) with your explicit consent and for the purpose you specify.

How We Gather Your Information

• From You Directly: When you sign up, contact us, or provide details during pre-order.
• Automatically: Through cookies and tracking tools as you explore our site (you can manage these via your browser settings).
• Via Partners: From service providers (e.g., Shopify, shipping companies) or marketing collaborators, with your approval.

How We Use Your Personal Information

We utilise your data for various purposes, including:

• Delivering Services: Processing orders, managing payments, and fulfilling deliveries.
• Personalisation: Tailoring your shopping experience with product recommendations based on your interests.
• Communication: Sending order updates, customer support responses, or optional marketing (you can opt out).
• Security: Verifying accounts, preventing fraud, and ensuring a safe platform.
• Legal Compliance: Meeting Australian legal requirements or responding to lawful requests.

How We Share Your Personal Information

We do not sell your data. We may share it with:

• Service Providers: Partners like Shopify (for hosting), payment processors, or shippers, bound by confidentiality agreements.
• Marketing Allies: Third parties for tailored ads, based on your online activity, with your consent (you can opt out via our settings or Shopify’s portal).
• Legal Authorities: If required by Australian law or to protect our rights.
• Business Changes: In cases of mergers or sales, with prior notice to you.

Shopify Partnership

Our Services rely on Shopify, which handles data about your site usage to support and enhance our offerings. Your information may be shared with Shopify or other third parties, potentially outside Australia, to improve functionality. Shopify is responsible for managing certain data uses - learn more at https://privacy.shopify.com/en or exercise rights via their Privacy Portal. We use Shopify’s features to grow our business, incorporating data from your interactions with us and other merchants.

Third-Party Links

The Services may link to external websites or platforms. We are not accountable for their privacy practices or content. Review their policies before engaging, as we don’t endorse them unless stated. Public interactions (e.g., on social media) may be visible to others, and we’re not liable for third-party use.

Children’s Privacy

Our Services target families, but we do not intentionally collect data from children under 18 without parental consent. If we discover such data, we’ll delete it upon notification from a guardian.

Data Security and Retention

While we use robust security measures (e.g., encryption for payments), no system is entirely secure. Data transmitted to us may be at risk during transfer - use secure channels for sensitive information.

We retain your data only as long as needed for our purposes (e.g., order fulfillment) or as required by law, then securely dispose of or anonymise it.

Your Rights and Choices

Under Australian privacy laws, you may have:

• Access: Request to see your personal information.
• Correction: Ask us to fix inaccurate data.
• Deletion: Request removal of your information (where lawful).
• Portability: Obtain a copy of your data for transfer (with exceptions).
• Opt-Out: Unsubscribe from marketing emails via the link in our messages (non-promotional emails may still be sent).

Contact us at support@strollrwagons.com.au to exercise these rights. We may verify your identity and respond within the timeframe required by law. You can also adjust cookie preferences in your browser, though this may impact site features.

International Data Transfers

Your data may be processed outside Australia (e.g., Hong Kong for manufacturing or Shopify’s global servers). We ensure compliance with the Privacy Act 1988 and APPs, using agreements like the European Commission’s Standard Contractual Clauses where applicable, unless the recipient country offers adequate protection.

Complaints

If you’re concerned about our data handling, contact us at support@strollrwagons.com.au. You can also appeal our decision or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may amend this Privacy Policy to reflect updates in our practices or legal requirements. The revised version will be posted here with an updated “Last Updated” date. Continued use of our site after changes indicates your acceptance.

Contact Us

For questions or to exercise your rights, email us at support@strollrwagons.com.au